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--- RE: www5 down again (http://www1.pbxes.com/forum/threadid.php?threadid=1264580624)

www5 down again

Just saw my mailbox that www5 was down and my account was transferred to www1 and since 2 hours back to www5.

I am unable to conntect to www5 through the internet.
My phones remain dead and since I am unable to change the server customers can't reach me.

All the safeguards fail to work and since I can't change the server I have to wait for this to be resolved which is bad.

So here comes another improvment that needs to be made. Make a seperate page somewhere where users can login can change the server they are on. Now when i login I get tranfereed to www5 because that's where my account is but this is unreachable so I have to wait wait and wait before this gets resolved.

If I were to be able to login and set my account to go to antoher server I can do this myself now my business is down, why ?

Also when reading the forum here, the last few month's there have been many problems, maybe it's time to look at more safeguards of bettter servers.

I seem to be able to ping www5 but that's all so it's not dead but my pages will not come thru

another strange thing, I posted this on the forum thru www1 when I go to www2 this post can't be found whu ?

RE: www5 down again

My lines are down, too. This is incredible. I thought paid accounts were supposed have a backup or something!!

RE: www5 down again

Seems like the backup transferred the account to www1 again or it was done by hand.

Problem was that I got a message that the were transferred late last night also.

The biggest problem is that if a server is down there seems to be no way to change the server by hand. Since you can't reach your server you can't login to the control panel and are therefore unable to change to a working server.

The question is therefore how long does it take for the failover system to tranfer the accounts to antoher server ?

I looked this morning and it took more than 30 minutes, that was the point i looked in the systems, it might have been down before.

So the conclusion can only be the failover system does work but it seems to take to long to work. But maybe it's setup to wait that long ?

So iptel how long does it take for an account to be transferred to another server in case of a problem ?

The next question is that now it seems to long before accounts have been transferred so what can/will you do that we are able to login to some sort of console so that we can manually switch to a different server.

Last question what is the reason for all these problems the last few month. Servers going down, multiple hdd crashed, failover that works to slow.
Any plans on using better hardware for example a server using san attached storage.

For example there are providers offering servers and data is on a san. In the event a server goes down it takes them 30 seconds to startup on a backup server.

RE: www5 down again

all these problems are getting maddening! For once, www2 wasn't affected so I can breath a brief sigh of relief... but I'm sure issues are just around the corner :/

I really wish pbxes was more robust. I have a windows 95 box that has better uptime then pbxes (j/k...)

I'm considering rolling my own * box in a linode or something - but I'm too scared... haha...

Hopefully iptel eventually creates something that is truly fault tolerant.

RE: www5 down again

www5 was too heavily loaded. The failover mechanism worked but when the paid accounts were transferred back after 8 hours it again overloaded.

We are replacing www5 by a bigger machine as soon as possible. We apologise for any inconvenience caused.

Load on www5 has been reduced in the meantime.

RE: www5 down again

Thanks for the answer but this still not answer my question why it took the failover system so long to tranfer the accounts.

Also as I mentioned there is no way we can do this ourselfs is a server can't be accessed.

In my eyes the failover system failed because it took that long and we could not do anything ourselfs.

If you say the system was overloaded does this mean there are to many accounts on a server ? If so it would be time to set a maximum nuber of accounts per server or at least have lots of backup.

How will you resolve the issue that we can change the server ourselfs in case of a problem / when our sever can't be reached.

I am thinking about a controlpanel on a seperate server like many vps providers offer. In case their vps hangs they can reset it through the controlpanel on the providers server.

RE: www5 down again

Thanks for your separate feature request. I have seen it.

RE: www5 down again

We are now starting the replacement procedure. Free accounts on www5 will be down for about one hour.

RE: www5 down again

The server has been replaced. All datacenters (except Tokyo) are equipped with newest machines now.

RE: www5 down again

My extensions are all down
Regards

Edit:: and my incoming trunks are registered to www1

Edit:: IPTel can you fix it please, there seems to be something wrong with my account after each time you move it.
Regards

RE: www5 down again

A file was not synced properly that delayed registrations til now. Sorry for the delay.