I don't want to pay support for your bugs!

I am very frustrated of your service.
Ev'ry time I change a configuration nothing works correctly.

FIRST BUG:
Trunk1 with max one channel enabled (in/out)
Trunk2 with max one channel enabled (in/out)

Group#1 with two extensions (example: 100-110) in ringall mode.

Inbound route destination for trunk1 : Group#1
Inbound route destination for trunk2 : Group#1

Incoming call on trunk1: the two extensions ring together, extension #100 pick up the call.
During the conversation on trunk1, I tried to call the other trunk (trunk2) and the extension #110 don't ring and the caller (me) don't hear nothing.

This is the log of my provider:

-- Got SIP response 480 "Temporarily Unavailable (Call limit)" back from 88.198.18.239
Transmitting (NAT) to 88.198.18.239:27571:
ACK sip:01234567869@88.198.18.239:27571 SIP/2.0
Via: SIP/2.0/UDP MyProviderAddressIP:5060;branch=z9hG4bK1d179154;rport
From: "mynumber" <sip:mynumber@MyProviderAddressIP>;tag=as048971fc
To: <sip:0123456789@88.198.18.239:27571>;tag=as555cc640
Contact: <sip:mynumber@MyProviderAddressIP1>
Call-ID: 35aa2db64a877a4b4e9ec8844f53471a@213.204.0.81
CSeq: 102 ACK
User-Agent: phone
Max-Forwards: 70
Content-Length: 0

Question: why your service think that the call limit on that trunk was reached ???

So I tried a workaround, because I need to work today with my phone number, and changed configuration in this way:

SECOND BUG:
Trunk1 with max one channel enabled (in/out)
Trunk2 with max one channel enabled (in/out)

Inbound route destination for trunk1 : ext. #100
Inbound route destination for trunk2 : ext #110

Calling one of the trunks, the operator's phone ring but the caller don't hear nothing! If operator answer the call, the comunication is estabilished regularly.

Have you enough, or I need to continue with your nice bugs ?

I hope in your fast support.
Thank you

RE: I don't want to pay support for your bugs!

Hi

I had these problems, too.

I think, the point is the restriction on "max one channel" which does not restrict "max one channel PER TRUNK" but in fact "max one channel PER PROVIDER".

So if you have both trunks on the same provider, you run into this problem!

It is a pitty that this point is not corrected til now as it is absolutely illogic and I reported the problem long time ago...

Just try to set "max channel" to a higher value... (on both trunks!)

RE: max channel PER TRUNK vs. PER PROVIDER

The help text displayed when moving the mouse over the maximum channels option says that these channels are counted per SIP server (not per trunk).

RE: max channel PER TRUNK vs. PER PROVIDER

Apologize me for that oversight.

Anyway, my thinking is the same of Dgerber: I found illogic put that settings in the trunk section.

Some question:

If I have more trunks on the same provider, and I set different values in the "Maximum Channels" of every trunk, which value will be considered ?

What is the reason why you can't enable that setting on the trunk ?

It will be very useful.

Thanks for your support