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dea
Grünschnabel
Registration Date: 11.06.2010
Posts: 9
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24.06.2010 15:47 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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29.06.2010 01:03 |
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dea
Grünschnabel
Registration Date: 11.06.2010
Posts: 9
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30.06.2010 01:28 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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RE: Setting ad-hoc CallCentric Outbound Caller Id? |
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Hey Dean,
I got a response back from the developers yesterday, but I didn't have a chance to post it until today.
The way to set the sendprid=yes is to either upgrade to a Pro account, which you already knew, or buy some support credit so it can be changed for you.
The underlying idea is to keep the configuration settings to a minimum, so it does not get complicated for the beginners. The idea has some merit, but makes life difficult for everyone else.
Which makes for a perfect Feature Request suggestion. Free accounts get basic web-only access, Premium and possibly SoHo accounts get deeper access into the config screens. But if a know-it-all user messes up his account, he can either reset it and loose all his/her config, or they are on their own to deal with the mess.
If you agree with the above, please open a new thread in the Feature Requests sub-forum.
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01.07.2010 22:53 |
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dea
Grünschnabel
Registration Date: 11.06.2010
Posts: 9
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02.07.2010 03:15 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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RE: Setting ad-hoc CallCentric Outbound Caller Id? |
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Hey Dean,
Your requirement is well understood by the developers, and based on my communication with them, chances are that by setting sendprid=yes CallCentric should accept and display CallerID on a ad-hoc basis.
However since this has not been tested extensively, it might not work in all cases. This setting will eventually find it's way on the extensions' setup screen, if enough people request it on the thread you started in the Feature Requests section.
However, in order for you to have access to it ahead of time, I propose that you open a support case with the minimum amount of funds required. We will then perform the change manually on your account, and if it is the only change required, we won't deduct any support funds. If however more changes and testing is required, we will treat it as a regular support request.
Let me know what you think.
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06.07.2010 08:03 |
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dea
Grünschnabel
Registration Date: 11.06.2010
Posts: 9
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06.07.2010 22:00 |
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nsc
Grünschnabel
Registration Date: 22.06.2010
Posts: 14
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07.07.2010 07:10 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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07.07.2010 13:10 |
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