Callthru Calls Recording

Is it it possible to record Outgoing calls made via Callthru. Extension has this nice feature to record incoming and outgoing.

ya, there are directions here on how to setup a callthru with a loopback extension. Just set recording on the loopback extension.

This post has been edited 1 time(s), it was last edited by ste on 14.04.2008 at 21:04.

loopback extension recording

I tried to setup a varios way callthru with a loopback extension. and set recording on the loopback extension.
It did not work, call went through as normal...recording is shown in loopback extension only for 00.00.01 second. although the talk was about 10 second.Something wrong. may be slight bug..in the system to handle and record loopback extension.

I am in dire need of this feature, request you to provide recording on callthru, tried all combination not possible.

The best option to provide in Inbound Routing with an option similar like in Extension.

I posted yesterday, but now do not find where my posting gone. and even the reply of Moderator Diafora posted about 3 week before about same thread where he replied to look into this issue to resolve, is missing too.

This post has been edited 2 time(s), it was last edited by mon on 03.07.2008 at 06:34.

RE: Callthru Calls Recording

I want to upgrade my account to pro..but waiting for the option Callthru Calls Recording feature.

Request Pbxes to provide soon.

RE: Callthru Calls Recording

Any update when going to provide Callthru Calls Recording feature, I think it over due now.

RE: Callthru Calls Recording

I want to make sure we are taking about the same things. Which of the methods described in http://www1.pbxes.com/forum/thread.php?threadid=270 have you tried?

RE: loopback extension recording

Yes..you are right, I am talking about the same thing but for Recording Inbound Routing calls . But I partially used as mentioned in http://www1.pbxes.com/forum/thread.php?threadid=270. for this purpose.
The loopback extension recording was not successful as I posted following.

Zitat:

Originally posted by montoo I tried to setup a varios way callthru with a loopback extension. and set recording on the loopback extension. It did not work, call went through as normal...recording is shown in loopback extension only for 00.00.01 second. although the talk was about 10 second.Something wrong. may be slight bug..in the system to handle and record loopback extension.

I suggested to provide an option similar like in Extension Record Incoming & Record Outgoing for Inbound Routing Setup under OPTIONS menu

This post has been edited 1 time(s), it was last edited by mon on 04.09.2008 at 18:11.

RE: Callthru Calls Recording

I tried this as well, but was not successful.

1. Callthru using a loopback extension
- Loopback was detected by system and the loop was disconnected.

Zitat:

Oct 27 15:17:17 VERBOSE[3786] logger.c: -- Called Loopback_URI Oct 27 15:17:17 VERBOSE[20014] logger.c: -- Got SIP response 482 "Loop Detected" Oct 27 15:17:17 VERBOSE[3792] chan_sip.c: Hangup call SIP/xxxxx-53bb, SIP callid 46200a15295b72264fd39a5e696b4015@64.118.93.76 Oct 27 15:17:17 VERBOSE[3786] logger.c: -- Now forwarding SIP/xxxxxxxxxxx-1f37 to 'Local/xxxxxxxx@from-pstn' (thanks to SIP/pbxes.org-9977) Oct 27 15:17:17 VERBOSE[3786] chan_sip.c: Hangup call SIP/pbxes.org-9977, SIP callid 63a723cf7c087171162bbb4d76c1ee43@64.118.93.76

2. Using conference to call one of the recording extension
- anytime a digit is pressed in a conference, the conference is dropped and goes to that dialed extension. However, this means I can NOT dial digits to the receiving end's IVR system.
- i.e. Only works for non-IVR phone system on the other side

At the end, I had to create a specific classic extension to call this certain company, and enable recording on the extension. This obviously has 2 limitations: a) it can only be outgoing call, and b) it can only be this company.

Are there any other options/suggestions? Thanks a lot!

This post has been edited 1 time(s), it was last edited by ayk on 27.10.2008 at 21:59.

RE: Callthru Calls Recording

Thanks for finding out about the loop detection. Please try again now using a loopback extension (after clicking "Submit & Restart").

RE: Callthru Calls Recording

Thanks. The callthru using loopback extension with recording on now works.

Is it true that a call-thru call does not recognize special codes such as "*1" for recording, or "##" for transfer?